SolarWinds Cloud Confessions 2020 Reveals Majority of Tech Pros Use APM Tools, Require More Education to Realize Full Benefits

January 28, 2020

North American survey of application owners, developers, and support teams points to selecting the right APM tools and communicating business results as needed areas of focus

AUSTIN, Texas--(BUSINESS WIRE)-- SolarWinds (NYSE:SWI), a leading provider of powerful and affordable IT management software, today announced the findings of SolarWinds Cloud Confessions 2020. This year’s survey of application owners, developers, and support teams, inclusive of roles spanning cloud operations, DevOps, monitoring engineering, and site reliability engineering (SRE), shows that while application performance management (APM) has become mainstream with a majority of tech pros using APM tools regularly, there’s work to be done to move beyond troubleshooting. The opportunity for tech pros lies in fully leveraging the benefits of APM across the entire application stack, so they can better communicate results to the organizations they serve.

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Nearly nine in 10 tech pros use APM tools in their environments, whether on-premises, hybrid, or in the cloud. However, respondents report their highest confidence area in managing and monitoring applications is troubleshooting. This is consistent with last year’s findings, in which nearly half of respondents said troubleshooting was a top three task they managed daily. To move beyond troubleshooting, tech pros cite a need for more training and education on which APM solutions best suit their environments. According to the survey, tech pros also report the need to develop skills in tracking APM impact across key business metrics to maximize the value of their APM solutions and strategies.

“The Cloud Confessions results show that while APM has finally hit mainstream, it’s largely misunderstood and therefore underutilized. This isn’t surprising considering APM has typically been siloed across DevOps and Operations teams without a holistic view of the application code, supporting infrastructure, and end-user experience,” said Jim Hansen, vice president of products, application management, SolarWinds. “To move beyond simply reactive troubleshooting, tech pros should consider modern APM tools as the keystone to connecting these previously siloed functions to gain comprehensive insight across the entire application stack. When tech pros achieve this level of proactive optimization with their APM tools, they’ll feel more empowered in their roles, in collaborating across teams, and in communicating results to the business at large.”

“The findings also underscore our belief that APM tools should be simple, powerful, and affordable, enabling tech pros at any stage in their APM journey to realize the value and richness of an APM strategy,” added Hansen. “SolarWinds will continue to address the evolving APM need through our deep connection to tech pros and the complex environments and applications they support.”

Key Findings

SolarWinds Cloud Confessions 2020: This survey explores how extensively technology professionals are using APM tools, whether on-premises or for SaaS-based application management, and how they monitor these environments. It also showcases areas where tech pros feel confident in their APM tools and strategies, as well as challenges and avenues for building confidence. Key findings show:

1. Tech pros are using APM tools, employing a nearly even mix of SaaS and on-premises to support the three architectures most often found in modern environments. Despite this, confusion around which tools are ideal for specific IT environments is consistent across application owners, developers, and support team roles.

  • Nearly nine in 10 tech professionals are using APM tools in their environments.
    • 59% are using APM for monolithic (traditional on-prem) app development architectures
    • 40% are using APM for N-tier service-oriented architectures
    • 39% are using APM for microservices
  • The top three most commonly deployed tools in support of APM strategies are:
    • Database monitoring (64%)
    • Application monitoring (63%)
    • Infrastructure monitoring (61%)
  • Two-fifths of tech pros face challenges due to lack of awareness of what APM solutions are currently offered and confusion over which currently offered APM solutions are best for their needs (respectively).

2. Overall, tech pros are confident in their ability to manage and monitor applications on-prem, in hybrid environments, and in the cloud; this confidence mostly sits within their ability to troubleshoot.

  • Over eight in 10 (84%) respondents are confident in their ability to successfully manage application and infrastructure performance.
  • Two-fifths (40%) of tech pros surveyed are most confident troubleshooting application issues and monitoring application availability and performance (respectively) given their existing skillset, followed by one-third (32%) of tech pros confident in collaborating with team members.
    • Troubleshooting and monitoring as the top two areas where tech pros have the most confidence is consistent with last year’s findings—in 2019, troubleshooting app issues was the number one activity tech pros spent their time on, with 48% of respondents choosing this as a top three task.

3. The largest challenges tech pros face when monitoring and managing application and infrastructure performance relate to an existing knowledge and skills-gap. As a result, tech pros have continued to deal with the troubles of troubleshooting, despite nearly all using some type of APM tool in the last 12 months.

  • When ranking the challenges, tech pros said:
    • Lack of training for personnel was the top challenge (57%), followed by lack of awareness of what APM solutions are currently offered (44%) and confusion over which currently-offered APM solutions are best for our needs (42%).
    • All other challenges were at, or under, the 30% rate.
  • Nearly eight in 10 (78%) tech pros report spending less than 10% of their time proactively optimizing their environments (vs. reactively maintaining).
    • In 2019, 77% of respondents reported spending the same amount of time on proactive optimization.

4. Tech pros value the business insights delivered from APM tools, but greater skills development is needed in establishing KPIs and communicating IT performance to the business.

  • The top three business insights tech pros gain from APM tools include:
    • Ability to prevent applications outages (73%)
    • Ability to prevent app slowdown related to performance and/or capacity (63%)
    • Ability to improve user/customer experience (62%)
  • Tech pros are collecting these business metrics, but there’s a need to bridge the gap between business metrics collected and tech pros’ confidence in their ability to communicate performance to the business.
    • 34% of tech pros feel they need to improve their current skillset/ability to track impact across key business metrics in order to more confidently manage their organization’s IT environment, followed by 30% of tech pros who feel they need to improve their current skillset/ability to troubleshoot application issues, improve the performance of application code (29%), and manage/ensure/improve end-user performance (29%) (respectively).

The findings of this report are based on a survey fielded in November 2019, which yielded responses from 317 application owners, developers, and support team professionals (practitioner, manager, and director roles) in the U.S. and Canada from public- and private-sector small, mid-size, and enterprise organizations. Respondents include 101 application owners, 108 developers, and 108 support team technology professionals. For a full report on the survey findings, please visit confessions2020.

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SolarWinds (NYSE:SWI) is a leading provider of powerful and affordable IT management software. Our products give organizations worldwide—regardless of type, size, or complexity—the power to monitor and manage their IT services, infrastructures, and applications; whether on-premises, in the cloud, or via hybrid models. We continuously engage with technology professionals—IT service and operations professionals, DevOps professionals, and managed services providers (MSPs)—to understand the challenges they face in maintaining high-performing and highly available IT infrastructures and applications. The insights we gain from them, in places like our THWACK community, allow us to solve well-understood IT management challenges in the ways technology professionals want them solved. Our focus on the user and commitment to excellence in end-to-end hybrid IT management has established SolarWinds as a worldwide leader in solutions for network and IT service management, application performance, and managed services. Learn more today at

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Source: SolarWinds Worldwide, LLC.